Request deletion of your BaroStay data

1. Email your deletion request

Include only:

• The WhatsApp or mobile number you used with BaroStay, including its country code.
• A short statement asking us to delete the personal information associated with your BaroStay interactions.

Do not send passwords, OTPs, card information, financial account details, or other sensitive credentials. They are not needed to submit a deletion request.

2. Ownership verification

We may contact you to verify that you own or are authorized to act for the WhatsApp or mobile number linked to the information. This helps protect your data from unauthorized deletion requests.

Please respond to reasonable verification questions using only the information needed for verification. We will not ask you to disclose passwords or OTPs.

3. Information that may be deleted

Where applicable and eligible for deletion, your request may cover:

• Customer profile information and WhatsApp-linked service profile data.
• Booking, conversation, or session data that does not need to be retained.
• Support records that are legally and operationally eligible for deletion.
• Ratings, reviews, and optional feedback that are eligible for deletion.

4. Information that may need to be retained

Some records may need to be retained when reasonably required for legal or regulatory obligations, accounting, fraud or security prevention, dispute resolution, or records of completed bookings.

Retention depends on the record and the reason it is needed. We may retain relevant information where a legal requirement or legitimate operational need applies; a deletion request does not automatically remove all booking or payment records.

5. Processing your request

We will handle requests within a reasonable period and in accordance with applicable law. Processing may depend on ownership verification, the information involved, and any applicable retention obligations.

If you have questions about the status of your request or information that may need to be retained, reply to your request email or contact support@barostay.com.

6. Information held by third parties

Deleting data held by BaroStay does not automatically delete information independently held by WhatsApp, Meta, a PG or property operator, or another third party. Please use those providers’ own privacy and data-control mechanisms or contact them where applicable.

You can find information about WhatsApp’s controls in the WhatsApp Privacy Policy.

7. Contact

For more information, read our Privacy Policy or visit Contact and support.