Terms of Service

1. Acceptance of terms

These Terms of Service govern your use of BaroStay’s website, WhatsApp booking-request service, support, and related services. By using these services, you agree to these terms. If you have questions about them, please contact us before proceeding with a booking request.

2. The BaroStay service

BaroStay helps customers discover stays and paying guest (PG) accommodation and submit booking requests to property operators. Through WhatsApp, customers can provide preferences, select a property or room, request beds and dates, check booking status, request cancellation, seek support, and provide reviews or feedback.

The relevant operator assesses the booking request and provides the accommodation if accepted. BaroStay assists with discovery, communication, and booking-request coordination.

3. Eligibility and accurate information

You must have the capacity or appropriate authorization required by applicable law to use the service and make a booking request. Provide accurate contact information, preferences, guest or bed counts, and stay dates, and correct mistakes promptly.

If you act for another person, ensure you have appropriate authorization to provide their information and make the request. Do not submit unnecessary sensitive information.

4. Property information

Property descriptions, facilities, room details, prices, and availability may be supplied by operators and can change. Ask about details important to your stay, including house rules, facilities, accessibility needs, and any applicable charges, before accepting a booking.

Information shown during discovery does not guarantee that a particular room or bed will still be available when your request is assessed.

5. Booking requests

Selecting a property or room, receiving a booking summary, or submitting a request does not itself create a confirmed reservation. Check your chosen property, room, bed count, dates, and contact details before submitting.

A booking request may remain pending while the relevant operator reviews availability and the request details.

6. Booking confirmation

A booking is confirmed only after the relevant PG or property operator accepts it and confirmation is communicated through the booking service or appropriate support channel. Check your booking status before relying on a reservation or traveling to the property.

Exact property or contact information may be provided when appropriate for a confirmed booking. Contact support if a confirmation is unclear or inconsistent with your request.

7. Pricing

Prices may vary by property, room, bed count, stay dates, and availability. Check the applicable rate and any additional charges or deposit requirements with the operator before agreeing to the booking or paying.

If a price or charge is unclear, ask the operator or BaroStay support to clarify it. A price shown during discovery may change before the request is accepted; review the terms communicated for your booking.

8. Pay at PG and offline payments

The current payment flow uses Pay at PG or offline payments. Follow the payment instructions applicable to your booking and check with the relevant operator if you are unsure about a payment request.

A WhatsApp payment claim is not proof of verified payment and does not automatically mark the booking as paid. Appropriate PG or BaroStay personnel may manually verify payment information. Keep relevant payment records, but do not send passwords, OTPs, full card details, or other sensitive credentials.

9. Owner acceptance or rejection

The relevant operator may accept or reject a booking request based on availability, the request details, and applicable property requirements, subject to applicable law. Availability may change while a request is pending.

If a request is rejected or remains pending, you can seek assistance or explore other available properties. Submission alone does not guarantee acceptance.

10. Cancellation

You may request cancellation through the booking service or by contacting support. A cancellation request does not automatically mean the booking has been canceled; check for the resulting status or confirmation.

Cancellation and any refund handling depend on the booking status, payment verification, the applicable cancellation policy or terms communicated for that booking, and applicable law. Ask about the relevant policy before accepting or paying for a booking. Contact the operator or BaroStay support if you need help with a cancellation or payment dispute.

11. Customer responsibilities

Keep your request details accurate, review booking updates, meet agreed check-in arrangements, and follow lawful property rules communicated for your stay. Treat operators, other guests, and support personnel respectfully.

Use a number you are authorized to use, protect access to your WhatsApp account, and report suspected unauthorized booking activity promptly. Avoid duplicate or misleading booking and payment requests.

12. PG and property operator responsibilities

Operators using BaroStay are responsible for providing accurate property, pricing, and availability information, communicating acceptance or rejection, and explaining applicable house rules, payment arrangements, and cancellation terms.

Operators are responsible for the accommodation they provide, honoring accepted arrangements, handling payments appropriately, and meeting applicable legal and safety requirements. BaroStay can help coordinate support when a booking issue arises.

13. WhatsApp communications

WhatsApp interactions may use automated responses and human assistance to process your requests and communicate booking or support updates. Message delivery and WhatsApp availability depend in part on WhatsApp and Meta services and your connectivity.

Your use of WhatsApp is also governed by its own applicable terms and privacy policy. You may ask us to stop WhatsApp communications or use WhatsApp’s own blocking controls.

14. Support and human handoff

If an automated conversation does not resolve your question, ask for human assistance or contact support@barostay.com. Our contact page also lists existing WhatsApp and telephone support options.

Include the relevant booking identifier, if available, and a brief description of the issue. Responses depend on staff availability and the information needed from you or the operator; we do not promise immediate resolution.

15. Reviews and feedback

Provide honest ratings, reviews, or feedback based on your experience. Do not include another person’s private information, sensitive credentials, unlawful content, or abusive or misleading statements.

We may use feedback to understand and improve the service and may review or remove content that is unlawful, abusive, misleading, or unrelated to the service. Personal information in feedback is handled as described in our Privacy Policy.

16. Prohibited use

Do not use BaroStay to:

• Impersonate someone, use a number without authorization, or submit false booking or payment information.
• Commit fraud, make unlawful requests, harass others, or share unlawful or harmful content.
• Attempt unauthorized access, interfere with service operation, or misuse another person’s information.
• Send spam or intentionally create repeated requests that disrupt operators or support.

We may restrict misuse where reasonably necessary to protect customers, operators, and the service, subject to applicable law.

17. Service availability

We aim to keep BaroStay available, but maintenance, technical problems, connectivity issues, or provider outages may interrupt the service. Features and availability may change as the service develops.

If an interruption affects a pending or accepted booking, use the contact information available to you to seek clarification from the operator or BaroStay support.

18. Third-party services

BaroStay relies on WhatsApp and Meta and other hosting, database, automation, and operational providers. Their services may be governed by separate terms and privacy policies.

External links and services are provided for relevant interactions. Review applicable third-party terms when using them. BaroStay does not control a third party’s independent service or data processing.

19. Intellectual property

The BaroStay name, branding, website content, and service materials are protected by applicable intellectual property rights. You may use the website and its information for ordinary personal discovery and booking purposes.

Do not copy or use branding or service materials in a way that infringes rights or misleadingly suggests an affiliation with BaroStay. Rights in third-party materials remain with their respective owners.

20. Service limitations and your legal rights

We take reasonable care in providing the service, but cannot guarantee uninterrupted availability, acceptance of every booking request, or that property information will remain unchanged. Please verify details important to your stay before relying on them.

Responsibility for a booking or service issue depends on the circumstances, the role of each party, and applicable law. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes any consumer rights or remedies available under applicable law.

21. Changes to these terms

We may update these terms to reflect changes to the service or applicable requirements. The current terms will appear on this page with a revised “Last updated” date, and any notice required by applicable law will be provided.

Changes do not override rights or obligations that already apply to an accepted booking under applicable law.

22. Contact

Contact and support · Privacy Policy · Data deletion instructions